Privacy policy

Last updated: March 15, 2025

This Privacy Policy describes how PowerUP Retail by Satel ("we," "us," or "our") collects, uses, and discloses your personal information when you install, use, or interact with our Shopify App, PowerUP Retail (the "App") available on the Shopify App Store. This Privacy Policy applies when you use the App as a merchant, staff member, or any other user.

By installing or using the App, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using the App.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the revised Privacy Policy on our website and update the "Last updated" date. Continued use of the App after any changes constitutes acceptance of the revised Privacy Policy.

Information We Collect

Information We Collect Directly from You

  • Shopify Account Information: When you install the App, we receive information from Shopify, including your store name, store URL, email, Shopify plan, and other account details.
  • Contact Details: Name, email address, and phone number provided when signing up or contacting support.
  • User-Generated Data: Any content submitted through the App, such as checklists, tasks, forms, or staff-related data.

Information We Collect Automatically

  • Usage Data: Interaction with the App, including feature usage, device information, IP address, browser type, and session activity.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to improve functionality and analyze usage.

Information We Obtain from Third Parties

  • Shopify API: We access necessary store-related data via Shopify’s API to enable the App’s functionality.
  • Analytics and Service Providers: We may receive aggregated data from third-party analytics tools.

How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the App’s functionality.
  • Authenticate and manage user access.
  • Personalize and enhance user experience.
  • Provide customer support.
  • Detect and prevent fraud or security risks.
  • Comply with legal requirements.
  • Send administrative and service-related communications.

We do not sell your personal information to third parties.

How We Share Your Information

  • With Shopify: To integrate with the Shopify platform and ensure app functionality.
  • With Service Providers: Third-party vendors assisting with hosting, analytics, customer support, and security.
  • For Legal Compliance: When required by law or to protect our rights and users.
  • In a Business Transfer: If we undergo a merger, acquisition, or sale of assets.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. You may request deletion of your data by contacting us at info@satel.ca.

Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal information.
  • Restrict processing of your data.
  • Opt out of marketing communications.
  • Withdraw consent where applicable.

To exercise these rights, contact us at info@satel.ca.

Security

We implement reasonable security measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.

International Data Transfers

Your information may be processed in countries outside your residence, including Canada and the United States. If applicable, we will use legal mechanisms such as Standard Contractual Clauses to protect your data.

Children's Privacy

The App is not intended for children under 16, and we do not knowingly collect their data.

Contact Us

For questions or requests regarding this Privacy Policy, please contact us at:

PowerUP Retail by Satel
Email: info@satel.ca

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